A custom service schedule allows you to set the time(s) at which that service should be available to book on a weekly basis or on specific dates.
Previously, where a day or specific date had multiple timeslots, these would need to have a 15-minute gap to be recognised as distinct timeslots.
Now, when creating a service schedule, you can choose whether back-to-back timeslots should be recognised individually (slider at grey) or merged (slider at orange).
Buffer times before and/or after a booking ensure that you have time to prepare for the customer and clear up or do any immediate tasks afterwards.
You can now add buffers of 5 and/or 10 minutes to services (previously, the minimum was 15-minutes). In light of COVID-19 and to ensure a safe return to business, buffers ensure that you have enough time to sanitise after appointments and decreases the likelihood of customers crossing paths between appointments.
View and amend your services and buffers in Appointedd here.
If you decide to use buffers of 5 or 10 minutes, we suggest changing the increments in which you view your calendar to 5 or 10 minutes (respectively) so the buffer displays best in your calendar. Change these increments here.
By default in Appointedd, we don't log you out until you click log out from the user menu.
This new feature gives you the control to set that the user(s) on your account will be automatically logged out after your chosen period of inactivity.
This improves security by ensuring your users don't stay logged in when they you prefer that they log out.
Go to the your business tab and business settings to set the period after which any inactive users will be logged out of your account.
You can choose in Appointedd which name and email address emails from your account appear to have sent from. This ensures that your customer receives communications from your business and that their responses will go to your chosen email address.
Now, you can choose to automatically send confirmation emails (when a booking is made, modified, cancelled etc) from the resource on the booking! Previously, these would always send from the business, regardless of the resource on the booking.
Go to the communications tab and click email confirmations to flip the slider and send confirmations from the resource on the booking.
And just make sure that all of your resources have their email address in their profiles here.
Previously, emails sent when a booking is made or modified would include an .ics calendar event which was added as "pending" to the customer's online calendar e.g. Apple, Google, Exchange etc.
Now, the event is added automatically to the customer's calendar "confirmed" i.e. the customer doesn't need to respond yes or no.
This ensures that the customer doesn't need to do anything manually, that they understand that the booking is confirmed and that the business is not notified by email when the customer clicks yes.
When an Appointedd booking is canceled, you have the option to send the customer an email to notify them that their booking has been canceled.
Now, this email will also trigger the event in the customer's calendar to be removed, so there's no miscommunication and no manual calendar management required by the customer - it's all done for them!
To make sure that you're sending your customer an email when a booking is modified, switch on that setting here.
Appointedd's Square integration allows you to take payments from your customers for bookings via Square.
Now, you can take these payments in more currencies:
Emails sent when a booking is made or modified include an .ics calendar event which the recipient can add to their online calendar e.g. Apple, Google, Exchange etc.
Now, this event will be added to the recipient's online calendar immediately!
This ensures that all parties have a record of the booking, reducing no shows and helping you to manage your time better.
This enhancement applies to emails sent to the customer and to the resource (where the resource's calendar isn't already synched with Appointedd).
The email sent to the customer to confirm that their booking has been modified will now include a link through which they can cancel their booking (only if you have this setting turned on in your online booking settings).
When an Appointedd booking is modified, you have the option to send the customer an email to notify them that their booking has been modified.
Now, that email includes an .ics calendar file which will automatically update the original calendar file e.g. move it to the new date and/or time, update the location, change the service name.
So there's no manual calendar management required by the customer - it's all done for them!
To make sure that you're sending your customer an email when a booking is modified, switch on that setting here.
