Ask questions according to the booking source

Booking questions allow you to gather valuable information from a customer when a booking is being made.

Previously, questions could only be asked when the booking was being made by a customer on your booking app or microsite (externally).

Now, questions can also be asked when the booking is being made by your team at app.appointedd.com (internally).

booking qs.gif

You can set whether each of your questions should be asked for bookings made externally, bookings made internally, or all bookings:

Screen Shot 2018-08-02 at 15.53.40.png

See a full guide on setting up booking questions here.

Removal of tasks feature

To continue improving Appointedd, we're always enhancing existing features and building new ones. The prioritisation of this work is based on the feedback and ongoing demand from those who use Appointedd. To enable this agility, we're unable to continue supporting one of the lesser-used features of Appointedd - tasks.

The tasks feature will be removed from the web application on 30th July 2018.

If you have any questions around this, please don't hesitate to get in touch with the support team through the messenger at app.appointedd.com.

Set a different location for each of your services

To communicate the location of a booking, you can now set a different location for each of your services.

The location of a booking will be communicated with the customer in the ICS file included in their booking confirmation: Screen Shot 2018-07-03 at 12.15.06.png

The location will also be included in the external calendar event of the resource's synced external calendar (Google, Apple, Outlook, Exchange etc).

Use this functionality to communicate physical or online locations with your customer. For example, for a video meeting include your Zoom, GoToMeeting or Confrere URL.

Apply locations to your services from your account - log in here. See full details of how service locations work and a full guide to setting them up in this support guide.

Log external emails in Appointedd customer records

Keep track of all of the emails you've sent to your customers by logging emails you send outwith Appointedd in the customer's record in Appointedd.

screencapture-app-t2-appointedd-customer-59a4331b2d4b19bf4c75cb21-info-2018-06-21-18_04_16.png

If you don't yet have a customer with this name and email address, a new customer record will be created (their name will be detected from their email address). If you do have a customer with this name and email address, this will be recognised.

The email you've sent will be added to the communications tab in their customer record with the label BCC.

In your customer settings, you'll find your unique email address which you simply need to blind copy (bcc) into the emails you send from your email provider e.g. GMail, Outlook, Exchange etc.

Top tip: save your unique email address to your contacts in your email provider so you can easily add that contact to your new email.

Identify the source of your bookings

Identify the source of your bookings to determine how much business each source is bringing you.

Booking app reports

In the reporting function under the admin tab, you can now see how many bookings were made from each of your booking apps and the value of those bookings. As with your other reports, you can generate the report for your chosen time period.

Screen Shot 2018-05-29 at 09.00.52.png

Find full details of your booking app reports in this guide.

Filter by booking source

Additionally, you can now filter your agenda view by the booking source:

  • Internal
  • Microsite
  • Booking app
  • Booking app on microsite.

For a guide on the agenda view and how to filter your bookings, click here.

Source in booking export

And in your booking export, the booking source and (if applicable) the name of the booking app is included so you can easily identify and further manipulate the source of your bookings.

To export your bookings, check out this guide.

For example, with booking apps on multiple pages on your website, you can now determine which of these booking apps is the most successful in order to to drive website traffic there.

Or, if you're running a campaign, you can create a specific booking app embedded on your microsite and include the URL in the campaign. So you can identify the details of exactly those bookings you received as a result of the campaign.

Send different communications according to the details of that booking.

The Smart Communications feature allows you to set up a custom communications flow surrounding a booking. Communications can be sent to your customers and your resources, via email and text message, in advance of and following a booking. The content of these communications can vary depending on:

  • The resource on the booking
  • The service of the booking
  • The status of the booking
  • The number of bookings that customer has in the day.

Additionally, you can bundle reminders and followups. So if your customer has multiple bookings in one day, only one reminder/followup will be sent which will include the details of all of their bookings.

For example, you could send a text message reminder to a customer in advance of a booking, including important information about the service they're coming to you for.

Or you could send an email from the resource who performed the service a few days after a booking. This email could include a link to review the specific resource or their personal booking microsite to book another booking.

This feature isn't yet available on the web-app so if you would like it to be applied to your account, get in touch with us through your in-app messenger.

Update: we're no longer able to apply this to accounts. This is so we can focus on building the interface for the web application so you can do it yourself! Keep an eye on these release notes for more information.

Embed a booking app on your microsite

Booking microsites are generated for every business, resource and resource group on Appointedd. Now, you can make even more use of your microsite by creating a new page on which your chosen booking ap is embedded.

Screen Shot 2018-05-03 at 14.59.05.png

So when you want your customer to book a specific service, you provide them with the microsite link which only offers that service.

Of course, you can embed service-specific booking apps on your own website but embedding the booking app on your microsite removes the timely task of creating landing pages by allowing you to create relevant booking pages in seconds.

For details on how to create your own booking app and embed it on your microsite, see this guide.

Link your privacy policy in your online booking tools

To ensure your privacy policy is accessible to your customers, you can now include a clickable link to your privacy policy in your customer-facing booking tools.

Screen Shot 2018-05-01 at 12.31.11.png

Adding your privacy policy to your booking tools is a simple cut and paste. See this guide for more details and to add it to your account.

Take customer input from a dropdown and reorder booking questions

Booking questions are a fab way to take the information required from your customer booking online, according to the service they're booking.

For each booking question, you set whether your customer's input should be in the form of text, a checkbox or agreement to T&Cs.

Now, you can set that your customer should select their answer from a dropdown:

booking dropdown.gif

To make organising your booking questions easier, you can now drag-and-drop to reorder them:

reorder booking qs.gif

To create or modify booking questions on your Appointedd account, log in at app.appointedd.com and check out this support guide.

Booking app languages 🌍🌎🌏

Appointedd booking apps are now available in multiple languages, ensuring that the customer booking journey is as smooth as possible.

When your customer arrives on your booking app, their language will be detected from their browser and the booking app presented accordingly. If the customer wishes to change the language on the booking app, they can do so easily:

localisation microsite.gif Languages currently supported:

  • English
  • Spanish
  • French
  • Italian
  • German
  • Chinese (simplified)
  • Japanese
  • Arabic.

We will be expanding on these languages as demand dictates so if you'd like to request a language, pop us a message.

Watch this space for news on languages in other parts of Appointedd 👀

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