Enhanced booking questions

Booking questions are a fab way to take the information required from your customer booking online, according to the service they're booking.

For each booking question, you set whether your customer's input should be in the form of text, a checkbox or agreement to T&Cs.

Now, you can set that your customer should select their answer from a dropdown:

booking dropdown.gif

To make organising your booking questions easier, you can now drag-and-drop to reorder them:

reorder booking qs.gif

To create or modify booking questions on your Appointedd account, log in at app.appointedd.com and check out this support guide.

Booking app languages 🌍🌎🌏

Appointedd booking apps are now available in multiple languages, ensuring that the customer booking journey is as smooth as possible.

When your customer arrives on your booking app, their language will be detected from their browser and the booking app presented accordingly. If the customer wishes to change the language on the booking app, they can do so easily:

localisation microsite.gif Languages currently supported:

  • English
  • Spanish
  • French
  • Italian
  • German
  • Chinese (simplified)
  • Japanese
  • Arabic.

We will be expanding on these languages as demand dictates so if you'd like to request a language, pop us a message.

Watch this space for news on languages in other parts of Appointedd 👀

Customer opt-in from marketing emails ✅

The upcoming GDPR requirements dictate that from 25th May 2018, marketing must only be sent to customers who have actively opted-in to receive marketing.

So from the 24th, customers who haven't actively opted-in via Appointedd will not be sent your marketing sent via Appointedd.

To give your customers the opportunity to opt-in before they're automatically opted-out on 24th May, all email marketing sent from your account until the 24th will include a link through which the customer can actively opt-in. The link will be worded as follows:

In line with upcoming GDPR requirements, you will be automatically opted-out of marketing from us from 25th May 2018. If you wish to continue receiving marketing from us, click here to opt-in.

We suggest sending at least one email campaign to your customers to make them aware of this change and to give them the opportunity to opt-in to continue to receive your marketing.

On an ongoing basis, customers can opt-in when making a booking or by contacting you (see this guide for full details on how customers can opt-in).

Marketing opt-in for GDPR compliance

Within Appointedd, you can send marketing to your customers in the form of notifications and campaigns. In order to ensure that this marketing is sent only to customers who are opted in (so to be compliant with GDPR), we've added an opt-in feature to Appointedd.

When a customer is created, they are opted out of marketing by default. If the customer wishes to receive marketing, they can be opted in:

opt in on booking app.gif

Full details of how a customer opts in can be found in this support guide.

If the marketing suite isn't used, it can be disabled per-account. This makes marketing preferences irrelevant so will remove the opt-in checkbox from your web-app and customer-facing booking tools.

Booking app enhancements 🌟

Booking apps have been rebuilt and we're very excited about it. Your booking apps still provide the same fab functionality but you should notice some improvements:

  1. Quicker booking app loading time in embedded and popover modes
  2. A booking app in popover mode will no longer scroll to the top of the web page it's embedded on before loading
  3. Booking app performance on mobile improved.

We've also made some very slight visual differences to keep the booking app clean, modern and easy-to-use.

new booking app.gif

We're publishing release notes

Welcome to the new Appointedd release notes!

It's always been our priority to build value-adding features according to demand and we work super-hard to consistently improve Appointedd with the right functionality. To celebrate the changes we make and to keep you up to date, we'll be documenting all new features, updates and enhancements here.

When we release big features and enhancements, we'll notify you in your Appointedd calendar via the messenger. You'll also still receive your regular round-up emails. If you want to keep an eye on new releases or browse through past changes, you'll find them all here.

No published changelogs yet.

Surely Appointedd will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree